
Physician Scheduling Isn't a Tool Problem. It's a Trust Problem.
Bring balance back to your ED with a scheduling system doctors trust, schedulers love, and leaders can count on.
You're Not Just Scheduling Shifts.
You're Juggling Tension.
It's not a software issue. It's a systemic balance issue.
And you're stuck managing it alone.
Cost pressures, volume surges, and staffing gaps
Physician burnout, shift fairness, and preference frustration
Admin overhead, system inflexibility, and constant last-minute fixes
Why Most Tools Fail
Most scheduling platforms rely on rigid rule sets and static logic. They produce something that looks like a schedule but feels like a mess. You end up spending hours fixing it manually—while doctors grow more frustrated.
Rigid Rules that can't adapt to real-life changes
Endless Fixes from auto-schedules mistakes still need human cleanup
Low Trust from physicians who feel ignored and disengaged
A Human-Centered Scheduling System That Actually Works
Train Your Team
Online certification, coaching, and community support for in-house schedulers using the MetricAid platform.
Learn Our Framework: Your team will learn to build schedules that balance physician preferences with ED needs.
Master Our Platform: Gain practical skills with our intuitive scheduling tools designed for real-world scenarios.
Ongoing Support: Receive continuous guidance from our expert team as your scheduling needs evolve.
Partner with Our Schedulers
Let our dedicated experts manage and optimize your schedule using your data, rules, and team preferences.
Full Management: Our team handles your entire scheduling process from creation to last-minute changes.
Custom Implementation: We tailor our approach to your specific ED's needs, culture, and physician preferences.
Continuous Optimization: We consistently refine your schedules based on feedback and performance metrics.
Both models are backed by a platform designed for flexibility, fairness, and fast resolution.
Built for Schedulers, Loved by Doctors
Doctors hate bad schedules—and they're vocal about it. With MetricAid, they enter preferences once, make quick adjustments as needed, and get transparency about how shifts are assigned. Complaints turn into compliments.
The results: improved physician productivity, operational efficiency, and physician wellness.
How it Works
Builder
Admin overhead, system inflexibility, and constant last-minute fixes
Notes
Physicians provide real context. No more back-and-forth.
Commitments
Ensure hours worked match hours promised.
Tags
Define roles and assign smart permissions to staff types.
Multi-site Management
Schedule across facilities without spreadsheets.
Service Levels
Pick what works. Self-scheduling or managed service.
Why NEED × MetricAid
Exclusive MetricAid Partner
NEED is MetricAid's exclusive distributor in the Eastern United States, meaning clients get access to MetricAid's one-of-a-kind scheduling solution through a local, dedicated team.
High-Touch Support
Every hospital is supported by a dedicated Client Success team for onboarding, training, and ongoing schedule management. We provide white-glove service from setup through training.
Trusted by Top Hospitals
Our combined solution is trusted by major hospitals, including marquee institutions in Boston. We're also deployed in over a hundred sites globally across the US, Canada, UK, and Australia.
Proven Approach
MetricAid's model is often described as "the perfect marriage of technology and human expertise." You don't have to choose between a software tool or a staffing agency. You get the best of both.